Certified Helpdesk

CADD Care keeps your mind at ease, and your business moving forward. For over 30 years, we have specialized in Autodesk Product Support.  We offer email, phone, and remote assistance to minimize your project downtime and help resolve your issues. Strengthen your software investment by gaining access to our expertly trained, in-house technicians who can answer your questions, get you up and running, and solve technical challenges. Our team are proven experts, and among the best in the country. Get started with a contract and request a quote today!  

Call us at
703.924.5310
Email us at helpdesk@caddmicrosystems.com
Our hours are Monday – Friday, excluding holidays, from 8:30am – 4:30pm EST.

Leaving a voicemail creates a case so that we can get back to you if we miss your call. 

If you are looking for Autodesk Account Assistance or BIM 360 Setup, please follow the link and schedule a call: CADD Microsystems Helpdesk 

Universal Coverage

If you purchase your Autodesk software through CADD Microsystems, CADD Care can get you up and running with the following services:


  • Autodesk Account Assistance - Schedule an overview and setup of your Autodesk Account, gain assistance with sign-in or user management issues 
  • BIM 360 Setup - Schedule an overview and setup of BIM 360 
  • Request a License File, and gain assistance with the Autodesk License Manager 
  • Get help with errors encountered during installation (note that CADD Care does not walk through installations, but can provide instructions)
  • Email and phone support 

Includes


  • Support request submissions via telephone or e-mail
  • You can submit an unlimited number of support cases
  • Up to two people from your organization can submit cases, and additional Authorized Caller Licenses can be purchased
  • Our typical response is within two business hours, and our response time is guaranteed by the same time the next business day
 

Click here to see what's covered.