If you’re looking for the next step up in support from our AAA Program, then consider purchasing a CADD Care Support Contract. CADD Care Contract Holders unlock access to Phone and Remote Support so that we can assist you as efficiently as possible. Our Support Contracts are perfect for any size company and any user skill level. Speak with your Sales Rep about a CADD Care Contract for more information and pricing!


CADD Care Support Contract Overview

  • Paid support service that goes beyond our free support offering.
  • Covers everything the AAA Program does, plus troubleshooting in the Autodesk Construction Cloud platform, software,
    drawings/models/PDFs, and more.
  • Friendly, in-person support over the phone or remote session.
  • Gain access to other benefits like the CADD Care Newsletter!


Support Contracts Cover:

Downloads & Installation

  • Download assistance & troubleshooting
  • Installation assistance & troubleshooting
  • Software update assistance & troubleshooting
  • USB, DVD and DoD Secure media requests
  • Network Deployment support


  • License support for named-user, multi-user, and perpetual licenses
  • Network or Local License Manager installation & configuration
  • Activation or registration assistance
  • Advanced Network License Usage Reporting

Autodesk Account Administration

  • Log-in and password assistance
  • Assistance with account-based issues, or user and team management
  • Update account administrators
  • CADD Admin (Premium/SSO Customers Only)


  • System compatibility check and hardware recommendations
  • Troubleshooting issues related to hardware (graphics, printing, etc.)
  • Virtualization support (RDP, Citrix, etc.)

Software Troubleshooting

  • Settings assistance and troubleshooting
  • Software bugs and error troubleshooting
  • Crashing/Freezing/Hanging or Performance Issues
  • Drawing, Model, or PDF corruption and issues
  • Plotting and printing support (including Autodesk Certified Hardware Drivers)

Autodesk Construction Cloud

  • Assistance Accessing Cloud Collaboration software / Licensing Assistance
  • BIM 360/BIM Collaborate Hub Setup
  • BIM 360/BIM Collaborate Troubleshooting
  • BIM 360/BIM Collaborate Account Administration Assistance
  • Desktop Connection Installation assistance and troubleshooting
  • Troubleshooting cloud models and drawings
  • Missing projects/links/models assistance and troubleshooting
  • Revit Model Upgrade Assistance
  • Revit Cloud Worksharing assistance and troubleshooting



Additional Services
Looking for customization, consultation, training, or implementation services? Our Services department is fully equipped to cover all of your needs from custom network deployments, to implementing new construction cloud workflows. Visit our Consulting or Training pages today to learn more.